No updating, no password, no response...
Posted: Thu Nov 25, 2010 12:33 am
Hi everyone,
I bought a copy of Swordfish on 10-Jun-2010 from Circuit-ED, which included the CD-ROM and two dongles. I haven't been able to use it much since then for a variety of reasons -- until now. After I received the software, I briefly had it installed on a MacBook Pro VM under Parallels, and it worked and updated fine. A few days ago, I installed it on a desktop PC and upon attempting the update, it asked me for a password.
Checking the forum, it seemed that I was not alone. One person suggested sending a PM to David, which sounded like a sensible course of action, and I did. This was on Monday, but I have not received a password (or any response). I also provided David with a link to a PDF copy of my invoice. So yesterday I decided to send David an e-mail, explaining that I very much wanted to take advantage of the time offered by the forthcoming four-day Thanksgiving holiday here in the U.S. and do some work with Swordfish. In addition, I again provided him with a link to the invoice file, and basically reiterated what I had stated in the PM. Still no response.
I read the forum some more and saw something about a cracked version of Swordfish existing on the Net, so I assume that this is the reason for the dongles PLUS password. This made me wonder whether David perhaps thought I was pirating his software, since I just kind of showed up out of the blue wanting a password (To hopefully dispel that idea, please see the photos below).
Was I being too pushy, expecting him to give me the password I should already have had (or truly, not needed in the first place, in light of the dongle) in such a short time (two days)? I didn't think so, since I did shell out USD $200+ for the software.
Bottom line, PLEASE, PLEASE give me a password so I can use the software that I bought a license to use, so I don't have to spend the entire four days watching television sports and eating turkey!
Here are some relevant photos. Note that there is no serial number on the box or anywhere else that I could see.
[removed by admin]
I bought a copy of Swordfish on 10-Jun-2010 from Circuit-ED, which included the CD-ROM and two dongles. I haven't been able to use it much since then for a variety of reasons -- until now. After I received the software, I briefly had it installed on a MacBook Pro VM under Parallels, and it worked and updated fine. A few days ago, I installed it on a desktop PC and upon attempting the update, it asked me for a password.
Checking the forum, it seemed that I was not alone. One person suggested sending a PM to David, which sounded like a sensible course of action, and I did. This was on Monday, but I have not received a password (or any response). I also provided David with a link to a PDF copy of my invoice. So yesterday I decided to send David an e-mail, explaining that I very much wanted to take advantage of the time offered by the forthcoming four-day Thanksgiving holiday here in the U.S. and do some work with Swordfish. In addition, I again provided him with a link to the invoice file, and basically reiterated what I had stated in the PM. Still no response.
I read the forum some more and saw something about a cracked version of Swordfish existing on the Net, so I assume that this is the reason for the dongles PLUS password. This made me wonder whether David perhaps thought I was pirating his software, since I just kind of showed up out of the blue wanting a password (To hopefully dispel that idea, please see the photos below).
Was I being too pushy, expecting him to give me the password I should already have had (or truly, not needed in the first place, in light of the dongle) in such a short time (two days)? I didn't think so, since I did shell out USD $200+ for the software.
Bottom line, PLEASE, PLEASE give me a password so I can use the software that I bought a license to use, so I don't have to spend the entire four days watching television sports and eating turkey!
Here are some relevant photos. Note that there is no serial number on the box or anywhere else that I could see.
[removed by admin]